FREQUENTLY ASKED QUESTIONS

Your questions, answered, so you can travel stress-free

Have Questions? We’re Here to Help

Planning your dream getaway should feel exciting, not exhausting and that’s where Destination Planna comes in. Whether you’re curious about our bespoke service tiers, need help understanding the booking process, or want to know what’s included (and what’s not), our FAQ covers everything you need to feel confident from first click to final boarding call.

Still have questions? Schedule your free 15-minute consultation or email us at info@destinationplanna.com and our Destination Planna will be delighted to assist.

1. What is Destination Planna and who is it for?

Destination Planna is your bespoke luxury travel concierge, designed for time-strapped professionals, parents, couples, families, and groups who want exceptional getaways without the stress. From girls’ trips and romantic escapes to boys’ weekends and family holidays, we take care of every detail, saving you hours of planning and research so you can simply pack your bags and enjoy the experience.

 

2. What services do you offer?

We offer bespoke travel planning through our three signature service tiers; Deluxe, Premium, and Prestige, tailored to the level of support and personalisation you desire.

In addition to our core signature services, we offer Bespoke option that is fully personalised to reflect your unique preferences.

From curated itineraries and in-app chat support to private experiences and luxury concierge coordination, we take care of every detail of your special getaway.

Every client receives a beautifully designed digital itinerary  accessed via a mobile app, featuring your travel schedule, confirmed bookings, insider tips, and real-time updates, making your trip smooth, stylish, and stress-free.

3. How much do your services cost?

Our services are priced according to your selected tier; Deluxe, Premium or Prestige. This depends on group size and the level of customisation required.

To receive an accurate quote, we recommend booking a free 15-minute consultation with one of our expert planna.

4. How do I get started?

Start your journey with a complimentary 15-minute consultation, easily scheduled via Calendly. Share your vision with us, and we’ll recommend the perfect signature service to begin crafting your dream escape

5. How far in advance should I book?

To secure the best rates, availability, and exclusive perks, especially for groups or during peak travel seasons, we recommend booking 3–6 months in advance, or even 12 months ahead for highly customised trips.

Prefer to skip straight to the details? You can also complete the Plan Your Trip form to kickstart your unforgettable escape.

Visit our How it works page to explore the 6-step Planna process and see how we bring your trip to life.

6. When is payment due? Do you offer payment plans?

Full payment for your selected signature service is required upfront to begin planning. After you complete the ‘Plan Your Trip’ form, we’ll send you secure payment details to confirm your booking and begin the planning process.

While we don’t currently offer payment plans, we’re happy to include experiences or vendors that offer flexible payment options within your trip.

7. Will I get to approve everything before booking?

Absolutely. You’ll receive a curated proposal including accommodations, flights, activities, and any add-ons. Once approved, we’ll send an invoice and booking instructions to secure your trip.

8. How do I include optional add-ons to my trip?

It’s easy! Just fill out the ‘Plan Your Trip’ form and select any optional add-ons you’d like to make your getaway extra special.

9. When should I download the app?

After your proposal is approved and payment is complete, we’ll send your final itinerary via email with instructions to download the app.

You don’t need to download the app first, simply open the itinerary link on your mobile device and tap “View in App” to be directed straight to the app store where you will be able to download and view your itinerary and trip bookings. The instructions will be provided in the email you’ll receive from your Destination Planna

10. What’s not included in your service?

At Destination Planna, we specialise in creating seamless, personalised travel experiences. However, there are a few essentials that remain your responsibility:

  • Visa applications and travel documentation
  • Travel insurance (highly recommended)
  • Passport renewals or validity checks
  • Vaccinations or medical entry requirements

While we’re happy to offer advice or point you in the right direction, we do not handle these services directly. Our priority is to ensure your trip runs smoothly, and for that, you’ll need to manage these items independently or through the appropriate provider.

11. What is your cancellation policy?

All planning fees paid to Destination Planna are non-refundable, as they cover the time, expertise, and personalisation that go into creating your trip.

We’ll always do our best to assist with cancellations or changes with hotels or vendors, subject to their individual policies.

We strongly recommend purchasing comprehensive travel insurance to protect your trip against unforeseen events.

12. Still have more questions?

Book a 15-minute consultation or email us at info@destinationplanna.com and a member of our team will be happy to assist.

⭐️⭐️⭐️⭐️⭐️ A 40th Birthday Girls Trip to Cyprus

Planning a big girls trip is stressful, but with Destination Planna, it was seamless, stylish, and stress-free. We were a large group with different tastes, schedules, and expectations, but somehow everything just worked. From the moment we reached out, Destination Planna handled it all, sourcing the perfect luxury hotel, arranging group airport transfers, coordinating arrival times, and even organising personalised welcome gifts for each of us! Our bespoke itinerary was packed with the perfect mix of fun and chill, think beach days, spa sessions, daily outfit inspo including matching t-shirts, games night and a private dinner by the beach. One of the standout moments was our private yacht day: sunshine, sea breeze, cocktails, music… it was everything I imagined and so much more. We didn’t have to worry about a thing. Dinner reservations, transport, activities, even last-minute requests, all handled with ease and attention to detail. If you’re planning a girl’s getaway and want the kind of experience that feels curated, elevated, and completely stress-free, Destination Planna is the plug. Can’t wait to do it all over again!

-Mrs E

⭐️⭐️⭐️⭐️⭐️ Amazing 50th Birthday Getaway in Antalya

Destination Planna made my 50th birthday trip effortless and unforgettable. We were a group of 16, with friends and family flying in from different countries and every detail was flawlessly handled. There were so many incredible highlights, but the moment that truly took my breath away was finally ticking hot air ballooning off my bucket list. Floating above breathtaking views with my friends and family is a memory I’ll treasure forever. It was something I’d always dreamed of, and after our consultation, my Travel Planna made it their mission to bring that dream to life. Every detail was flawlessly executed from our luxurious hotel stay and restaurant reservations to private airport transfers, group transportation for activities, and thoughtful personalised guest gifts. The beautifully curated itinerary included everything from waterfall adventures and a relaxing spa day (with all massages booked ahead of time) to matching T-shirts and the most intimate birthday dinner that truly felt like a scene from a movie. We felt like VIPs from start to finish. I had the best 50th birthday, all thanks to Destination Planna. I honestly couldn’t have pulled it off without them. If you’re planning a stress-free, unforgettable group celebration, Destination Planna is the only way to do it.

-Neto

⭐️⭐️⭐️⭐️⭐️ Santorini – Couple Getaway

Destination Planna took care of everything for our 10th wedding anniversary trip to Santorini, and I mean everything. From the flights to the private transfers, every single detail was taken care of, dinner reservations and all we had to do was to pack our bags and turn up at the airport. What was a pleasant surprise was walking into our suite to find it beautifully decorated with rose petals, flowers, candles, and a custom anniversary message, a bottle of champagne and some treats. I actually got emotional. It was such a thoughtful touch that made the whole experience feel so special. From romantic dinners overlooking the ocean with Caldera views to a dreamy private cruise with a chef on board, every moment felt intentional and luxurious. If you want a romantic escape with zero stress and maximum wow-factor, Destination Planna is your go to.

-Michael

⭐️⭐️⭐️⭐️⭐️ All-Inclusive Family Holiday in Mauritius

Our family holiday to Mauritius was everything we hoped for and more As busy parents of two, we barely had time to search for luxury family-friendly hotels Destination Planna came to our rescue. From the start, everything was flawlessly organised. We were given amazing resort options and ended up at the perfect beachfront spot, with kid’s activities, top-tier service, and space for us to truly relax and spend quality time together. Our bespoke itinerary was the perfect mix of adventure and downtime, from snorkelling and couple massages to a scenic bike tour, golf, and even a visit to a shell museum. A private catamaran cruise with dolphins was a major highlight, and every dinner, including a dreamy BBQ under the starry sky, was already booked for us prior to arrival. What truly set the trip apart was the seamless care and attention we felt every step of the way. Everything was carefully thought out, so we didn’t have to do a thing. For a stress-free, unforgettable luxury family holiday, Destination Planna is a must. Mauritius was pure magic and this trip will be one we’ll cherish.

— Anthony

⭐️⭐️⭐️⭐️⭐️ Epic Girl’s trip to Japan

Our trip to Japan with Destination Planna was nothing short of extraordinary. It was beautifully planned, culturally rich, and completely stress-free. From the moment we landed, everything was seamless. Destination Planna took care of every detail from our airport transfers and hotel bookings to curated experiences that gave us a real taste of Japan’s beauty and tradition. Our thoughtfully curated itinerary included a private Japanese tea ceremony.  It was a beautiful, grounding experience that made us slow down and connect more deeply with the culture. One of the most exciting parts of our trip was boarding the iconic Shinkansen bullet train. Gliding smoothly through the countryside was an experience in itself and catching a clear, breathtaking view of Mount Fuji along the way was the cherry on top. We also explored Kyoto’s bamboo forest, and other hidden gems, all effortlessly woven into our itinerary. Every transfer, ticket, and booking were arranged in advance, so all we had to do was show up and enjoy. They even shared helpful tips and suggested apps to download, which made getting around even easier. If you’re dreaming of seeing Japan in style, with no stress and every moment tailored just for you, Destination Planna is your go to. They exceeded all our expectations, and we’re already looking forward to the next adventure they’ll plan for us.

-Tracy

⭐️⭐️⭐️⭐️⭐️ Paris – City Break

Paris was an absolute dream. We spent the weekend in Paris as a family, and Destination Planna made the entire experience smooth, seamless, and stress-free. We were given three beautiful hotel options to choose from, and once we made our pick, everything else was taken care of. From our Eurostar tickets from London to Paris, to a private transfer waiting at the station, straight to our stunning boutique hotel in the heart of the city, it was all perfectly arranged. Dinner reservations were sorted for our entire stay, including a special evening at a Michelin-starred restaurant with a 10-course tasting menu that was out of this world. Destination Planna even organised our Eiffel Tower tickets and a scenic boat cruise, all booked in advance so we could just relax and enjoy. Having access to our personalised itinerary made everything so much easier, all we had to do was show up at the right place at the right time. If Paris is the city of love, then Destination Planna is the fairy godmother that makes it all come to life. This was hands-down the most stress-free family getaway we’ve ever had. We’ll definitely be using their services again, it is so worth it! You won’t regret it.

-John

⭐️⭐️⭐️⭐️⭐️ All-Inclusive Family Holiday in Dominican Republic

This wasn’t just another holiday, it was a memory in the making, and Destination Planna delivered beyond anything we could have imagined. As a family with young kids we were looking for a destination that offered both relaxation and adventure, without the stress of planning. From the moment we said “Dominican Republic,” Destination Planna took the reins. Destination Planna saved us countless hours of scrolling and researching for the perfect hotel, it was such a relief! Our itinerary was a perfect blend: lazy mornings by the pool, tacos by the beach, and exciting, kid-friendly adventures like a waterpark  which was a total hit with the kids!. For us adults, a spa afternoon, and romantic lunch by the beach all arranged for us with little involvement. The best part? We never once had to worry about logistics. Every transfer, reservation, and activity were pre-arranged, down to reminders for spa reservation. Destination Planna didn’t just plan a holiday, they created a seamless, joy-filled experience we’ll be talking about for years. Our kids are still asking when we’re going back. And honestly? So are we.

-Jen

To read more or write us a review please click below

“To travel is to live.”

– Hans Christian Andersen

“Fill your life with experiences, not things.”

– Unknown

“The best souvenirs are the memories you bring home”

– Destination Planna

“The biggest adventure you can take is to live the life of your dreams.”

– Oprah Winfrey

“You deserve a trip that pours back into you”

– Destination Planna

“Some trips change your location. Ours change your perspective.”

– Destination Planna

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