Your privacy is important to us.
We’re committed to protecting your personal information and being transparent about how we use it.This policy outlines how we collect, use, and store your data, and how cookies help us enhance your experience on our website. By using our site or services, you agree to the practices described here.
Last Updated: 15 September 2025
Welcome to Destination Planna (“we”, “our”, or “us”). This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data, and how we use cookies and similar technologies when you interact with our website.
By using our website, you confirm that you have read and understood this policy.
1. Who We Are
Destination Planna is a UK-based luxury travel planning service offering bespoke holidays, curated itineraries, and group getaways.
Contact Details: Email: info@destinationplanna.com Website: www.destinationplanna.com
We act as the data controller for the purposes of UK data protection laws.
2. What Information We Collect
We may collect and process the following types of personal data:
a) Personal Details
· Name
· Email address
· Phone number
· Date of birth (if provided)
· Address (if relevant for billing or delivery)
b) Travel & Booking Information
· Travel dates and destinations
· Group details
· Preferences and interests
· Special requirements (e.g., dietary, accessibility)
c) Technical Data
· IP address
· Browser type and version
· Device information
· Pages visited and site behaviour
d) Marketing Preferences
· Opt-in or opt-out status
· Communication preferences
e) Payment Information
We do not store card details. Payments are handled securely via third-party providers such as Stripe or PayPal.
3. How We Collect Your Data
We collect data through the following means:
· Online forms and enquiry submissions
· Email and phone communications
· Newsletter sign-ups
· Cookies and website analytics
· Social media interactions (e.g., Instagram, Facebook, TikTok DMs)
4. How We Use Your Data
We use your data to:
· Provide and manage travel planning services
· Personalise holiday packages and itineraries
· Handle bookings, payments, and confirmations
· Send important service updates
· Deliver marketing communications (if opted in)
· Improve website performance and user experience
· Fulfil legal and regulatory requirements
5. Legal Basis for Processing
We process your personal data based on one or more of the following lawful grounds:
· Consent – e.g., when you sign up for marketing emails
· Contractual necessity – e.g., when fulfilling a booking
· Legal obligation – for tax, accounting, or compliance
· Legitimate interests – e.g., service improvement and analytics (only when your rights do not override our interests)
6. Cookies & Similar Technologies
We use cookies and similar technologies to enhance your experience and understand how our website is used.
Types of Cookies We Use:
· Essential Cookies – For core site functionality
· Analytics Cookies – e.g., Google Analytics
· Marketing Cookies – To deliver tailored ads
· Social Media Cookies – For sharing content
You can manage or disable cookies via your browser or our cookie banner. Disabling cookies may affect your experience on our website. Learn more about cookies: www.allaboutcookies.org
7. Sharing Your Data
We may share your data with trusted third parties, including:
· Travel and hotel partners
· Email marketing platforms (e.g., Mailchimp)
· Analytics providers (e.g., Google)
· Payment processors (e.g., Stripe, PayPal)
· IT and website hosting providers
· Legal and professional advisers
All partners are required to protect your data in line with this policy and applicable laws.
8. Data Retention
We keep your personal data only as long as necessary:
· Service-related data: up to 2 years
· Marketing data: until you opt out or withdraw consent
· Financial and legal records: up to 7 years
When no longer required, data is securely deleted or anonymised.
9. Your Data Rights
Under the UK GDPR, you have the right to:
· Access your personal data
· Request corrections to inaccurate data
· Request deletion of your data
· Object to or restrict certain types of processing
· Withdraw consent at any time
· Request a copy of your data in a portable format
· Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
10. International Data Transfers
If we need to transfer your data outside the UK or EEA (e.g., to overseas travel partners or cloud services), we will ensure it is protected by:
· Standard Contractual Clauses (SCCs)
· Adequacy decisions
· Other appropriate safeguards
11. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect data from minors without verified parental consent.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices. We recommend reviewing their policies before submitting your data.
13. Policy Updates
We may update this policy from time to time. The most recent version will always be available on this page and will include the “Last Updated” date at the top.
14. Contact Us
If you have any questions or concerns about this Privacy & Cookie Policy, please get in touch: Email: info@destinationplanna.com